Posts for Tag: Principles

iCarasia.com: More than a Make-over

iCarasia.com just got a make-over. Actually, its more than a make-over, we have changed the way we operate, the way we see ourselves and the value we give to our customers. 

One of the key changes we have done is the addition of our products section. While in the past we focused a lot in the services that we provide, now we have added a set of technological solutions that we provide to our customers. 

We have put out heart and soul into these products, they were built with a pure intention of making things better: We want to make it easer to buy and sell cars in the industries we are in. We want to do this by providing trust, transparency, good prices and a world class user experience. 

Yes, revenue is important to us but this is not what drove us to build these products. Revenue is a consequence of a strategy that is based on a pure intention to make things better.

Its my fault

A few days ago a very talented member of my staff reached out to me in a very disconcerted way saying that she made a big mistake that could impact a very important ongoing project. 

She chose to place emphasis on the fact that the mistake was hers and hers alone. She also made a deliberate decision not to point fingers at her team, external circumstances or anything beyond herself. 

The truth was that I was pushing for a very tight deadline, and mistakes are inevitable. In fact if we are not making mistakes it probably means we re not pushing hard enough.

What I heard from my staff:

  • I am aware of the mistake,
  • I have taken ownership of it,
  • I know what to do to fix it,
  • I am already fixing it,
  • I have learned from it.

The outcome: A few hours later the error was fixed and the innovative product she and her team had been working on was launched to the market successfully. 

Check it out here: https://icardata.icarasia.com

Monday Focus: Drive over Talent

A question I often get asked by recruiters and professionals is what are the most important traits I look for in candidates.

Independently on what the role is, basic technical competency is imperative. If a candidate is applying for an engineering role, the candidate must be an actual engineer, he or she needs to be able to demonstrate the experience stated in the resume seamlessly without any preparation or brief beforehand. 

Beyond this, to me, the most important thing comes down to the drive and how badly the candidate wants to succeed and contribute in his or her role. This is where I feel the market is severely lacking, there is not necessarily a shortage in talent in IT, there is however a severe shortage in people with the type of drive and desire to contribute that is needed to breed long term sustainable success in an organisation. 

Wanting to do a good job and willing to put in the hard work to achieve collective success is the single most important trait a candidate can have.

Ultimately this factor is what separates a great team member from someone who relies and usually holds on to something they have that is meaningless when not shared: Talent holds no value when not applied to collective goals.