Posts for Tag: Ethics

iCarasia.com: More than a Make-over

iCarasia.com just got a make-over. Actually, its more than a make-over, we have changed the way we operate, the way we see ourselves and the value we give to our customers. 

One of the key changes we have done is the addition of our products section. While in the past we focused a lot in the services that we provide, now we have added a set of technological solutions that we provide to our customers. 

We have put out heart and soul into these products, they were built with a pure intention of making things better: We want to make it easer to buy and sell cars in the industries we are in. We want to do this by providing trust, transparency, good prices and a world class user experience. 

Yes, revenue is important to us but this is not what drove us to build these products. Revenue is a consequence of a strategy that is based on a pure intention to make things better.

Its my fault

A few days ago a very talented member of my staff reached out to me in a very disconcerted way saying that she made a big mistake that could impact a very important ongoing project. 

She chose to place emphasis on the fact that the mistake was hers and hers alone. She also made a deliberate decision not to point fingers at her team, external circumstances or anything beyond herself. 

The truth was that I was pushing for a very tight deadline, and mistakes are inevitable. In fact if we are not making mistakes it probably means we re not pushing hard enough.

What I heard from my staff:

  • I am aware of the mistake,
  • I have taken ownership of it,
  • I know what to do to fix it,
  • I am already fixing it,
  • I have learned from it.

The outcome: A few hours later the error was fixed and the innovative product she and her team had been working on was launched to the market successfully. 

Check it out here: https://icardata.icarasia.com